WARRANTY

We’re confident you’ll be pleased with your purchase. But for your peace of mind, Bee Prepared products are covered by a Standard Replacement Warranty. The Standard Replacement Warranty is provided by Bee Prepared (ABN: 63 246 125 946), 28 Swan Drive KALKIE QLD 4670.

 

General Terms and Conditions

 

  1. The benefits given to you in Bee Prepared’s Standard Replacement Warranty are in addition to other rights and remedies you have under law in relation to the products to which Bee Prepared’s Standard Replacement Warranty relates. For Australian purchases only: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

  2. Subject to section 1 and the terms below, as your Standard Replacement Warranty, Bee Prepared agrees to replace, at Bee Prepared’s cost, the product purchased by you from Bee Prepared when the product does not meet the product specifications or is deemed faulty within the Warranty Term specified for the product in Table 1, commencing from the date of purchase. Special Conditions apply under the Standard Replacement Warranty to some products, as identified in Table 1.

  3. To make a claim under the Standard Replacement Warranty, you will need to:

    1. Submit a Replacement Request to hello@beeprep.com.au, including details of the fault or failure and evidence of purchase (e.g. Tax Invoice, Receipt etc.) to enable Bee Prepared to assess your claim. Bee Prepared must approve your claim before a replacement will be offered.

    2. Provide or make the product available to Bee Prepared, once your claim has been approved. A replacement will not be posted for delivery until the faulty product has been returned to Bee Prepared’s registered address.

  4. The product will be at the owner’s risk whilst in transit to and from Bee Prepared’s registered address, unless transported by a representative of Bee Prepared.

  5. Bee Prepared will bear the expense of transport of replacement products. You will bear the expense of transport of any returned products and any other expense of claiming the Warranty.

  6. Bee Prepared may seek reimbursement of any costs incurred by them when the product is found to be of standard quality with no faults or failures.

 

General Exclusions and Limitations

 

  1. To the full extent permitted by law, but subject always to Section 1, the Standard Replacement Warranty will not apply:

    • If the product has not been maintained or used in accordance with specifications of the product, including Care Instructions.

    • If the product has been altered in any way.

    • To damage or failure resulting from alterations, accident, misuse, abuse, fire, liquid exposure, exposure to extreme heat, thunderstorms and acts of God, tampering or repairs by any persons not representing Bee Prepared, vermin or foreign objects in the product.

    • To damage arising during transportation, or to any transportation costs of the product, or any parts thereof, to and from the owner, unless transported by a representative of Bee Prepared.

    • To any third-party additions, accessories or alterations not contained in the original product purchased.

    • To any failure, to the extent that the failure is not a failure of the product to perform in accordance with its specifications.

  2. To the full extent permitted by law, but subject always to Section 1:

    • Bee Prepared will not be liable for any loss, damage or alterations to (1) third-party additions or accessories; or (2) for any loss or damage arising from loss of use, loss of profits or revenue, or for any resulting indirect or consequential loss or damage. For avoidance of any doubt, this clause does not restrict your rights to consequential losses under Australian Consumer Law (Australian purchases).

 

Standard Replacement Warranty Terms and Special Conditions

 

Table 1:

Product Name
Warranty Term
Warranty Special Conditions
Native Stingless Bee Log
12 Months (1 Year)
Warranty is void if the product is not maintained in accordance with the Care Instructions.
Native Stingless Bee Box
12 Months (1 Year)
Warranty is void if the product is not maintained in accordance with the Care Instructions.